Starbucks’ coffee may be pricey — but this is an outrageous exception!
An Oklahoma couple received an unexpected shock when they visited one of the chain’s Tulsa coffee shops and were presented with a bill totaling $4,456.27 for two cups of joe!
On January 7, Jesse O’Dell noticed a sharp decrease in his bank account when he purchased an iced Americano for his wife and venti caramel frappuccino for himself – totaling around $10.
Unaware of what had occurred, the father of four didn’t bother to look at his receipt. However, it was later on when Deedee attempted to use her credit card in a mall and found that it got declined that she noticed an unfamiliar 4-digit charge for drinks listed on their account statement.
The couple desperately sought out the company for assistance, yet they were met with disappointment when Starbucks officials sent them checks that could not be cashed.
“We contacted their customer service helpline probably 30 to 40 times that day,” Jesse remarked, adding sadly that they had to cancel a family holiday due to the financial issue caused by their mistake.
A Starbucks representative informed the Post that a misprint was to blame for their first payment attempt bouncing, and they have since issued a corrected set of checks which were promptly cashed.
The representative also insinuated that the couple was responsible for their mistaken tip, attributing Jesse’s overwhelming gratuity to his own input during his order.
Jesse, however, rejects the accusation and claims that a district manager told him it was from an issue with their network.
“I know how to press buttons. I didn’t press that button,” he said in an interview. “If it wasn’t the barista then it’s definitely your network, which is a really big issue.”
After lodging a complaint with the Tulsa police, the couple’s case was eventually shuttered once their valid checks arrived.
Jesse warned all buyers to be wary of unexpected fees that may appear on their statements, in case what happened to him wasn’t only a rare mistake.
The family was particularly distressed by the incident as they had pre-purchased “non-refundable” tickets for a much-anticipated vacation to Deedee’s beloved Thailand.
“This is something that has caused duress in our family and hopefully others don’t have to go through something like this,” he stated.