Working in the food service industry is by no means a piece of cake, particularly when your job entails direct customer service. Despite having customers who can be understanding and gentle at times, you may also encounter those who are entitled, disrespectful, or even unruly. Take Lily for example – she has first-hand knowledge of this from her work as front-of-house personnel.

At 22 years old, Lily is a valued employee at Cora restaurant in Cardiff, United Kingdom. Although she’s had to face some bad customers lately, the silver lining is that her boss has been incredibly supportive through it all.

Lee Skeet, the head chef at Cora restaurant, had no idea what he was in for when an affluent party showed up and ordered a meal that totaled $1350 – setting a new record for the biggest bill ever paid!

Sadly, the visitors were impolite and showed little respect to Lily. Thus, Lee wrote a stern email to them asking that they never return again in his restaurant out of sheer disappointment.

Lee shared the email on Twitter, not for attention or approval, but rather to emphasize that those with wealth should be held accountable when they mistreat others. He believes “we should start calling out rich people who think they can treat people like crap.”

In his email, Lee made clear that he did not want their business due to the unwarranted treatment of Lily. He stated that Lily had informed him they “talked down to, disrespected, and touched” her. He continued, “I have spent the last hour having conversations with her that break my heart, make me feel like a terrible shit employer, and a terrible dad having my own daughter.”

In the email, Lee had initially intended to refund their bill directly into their bank account. However, he soon altered his decision and opted to give Lily the payment as recompense for managing these horrendous customers instead.

Lee publicly lauded Lily on Instagram for “her class and integrity.” He continued, “Well done mate. You are literally an inspiration to so many people.”