In a surprising turn of events, an Atlanta resident found herself facing an unexpected financial ordeal during a routine visit to her local Subway. Vera Conner, a patron at the College Park Subway branch, had simply intended to indulge in her favorite #4 Supreme Meats sandwich, more commonly recognized as the Italian Sub, priced at a precise $7.54.
However, a few days later, when reviewing her bank statement, she was met with an astonishing charge of $7,112.98 instead of the customary sum. While the cost of a sandwich at Subway can slightly fluctuate depending on the location, it consistently hovers well below the $7,000 mark.
What added to the bewilderment of this unfortunate incident was the uncanny alignment of digits between the gratuity line and her own phone number. Conner strongly believes that the touch screen had surreptitiously transitioned into a ‘requesting a tip’ mode just as she was attempting to input her phone number for collecting Subway rewards points.
Describing her initial reaction, Conner shared with Channel 2, “I could have traveled to Italy and back for the price of that sandwich. I know exactly what it normally costs—$7.54. I was like, ‘Oh, my God! How did this happen?’ I must have been entering it on the keypad, and the screen must have changed.”
Eager to rectify the glaring error, Conner made several attempts to discuss the exorbitant charge with the store manager, but her efforts were met with a cold shoulder. Even reaching out to her credit card provider, Bank of America, proved fruitless as she received a denial letter instead of the assistance she sought.
Her quest for resolution has stretched for nearly a month, leaving her feeling incredulous and distressed. Conner expressed her frustration, stating, “This is unbelievable because I feel like anyone who sees it must know that it’s a mistake. I’ve worked in retail before, I know how we reconcile at the end of the day.”
Fortunately, after making her story public, Subway acknowledged her dispute over the charge. Furthermore, Bank of America stepped in by contacting Subway and its corporate offices, requesting a chargeback. The fast-food giant has now confirmed that they will process this request, offering a glimmer of hope for Conner’s financial predicament.
It’s worth noting that the #4 Supreme Meats sandwich boasts a delectable combination of Black Forest ham, Genoa salami, pepperoni, and capicola, all served on freshly baked Artisan Italian bread, generously layered with double provolone cheese, lettuce, tomatoes, and red onions.
