Southwest Airlines performed a great act of kindness for a customer recently.

The airline demonstrated its commitment to assisting passengers facing traumatic family emergencies. By providing a superb level of service during a difficult time, the air carrier’s employees enhanced their company’s reputation as a premier airline.

Peggy Uhle did not anticipate any problems when she arrived at the airport. She boarded a Southwest airplane to travel from Chicago to Columbus, Ohio, where she planned to catch a connecting flight to Denver to see her family again.

As she waited in her seat, the plane began taxiing towards the runway. Suddenly, it turned around and headed back to to the terminal. To Mrs. Uhle’s surprise, a flight attendant told her she needed to return to the airport. When Peggy Uhle followed the instructions, she learned from personnel at the desk her husband wanted her to call him.

He broke the news their son has sustained a serious injury and had fallen into a coma. Southwest kindly sent the worried mother on a direct flight from Chicago to Denver.

The airline admitted her to a private waiting area in the airport, transferred her baggage, and ushered her onto the upgraded flight first, before any of the other passengers.

She even departed from the plane with a packed lunch. Peggy Uhle reported Southwest never charged her anything additional for the extra service. She feels grateful for the company’s kindness towards her family!